Frequently Asked Questions
Everything you need to know about shopping with U.S. Polo Assn.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for unworn, unwashed items with original tags still attached. Please note that certain items like undergarments and final sale products are non-returnable.
Are your products authentic U.S. Polo Assn. merchandise?
Yes, we are the official brand store. All products sold on our website are 100% authentic and officially licensed by the United States Polo Association.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I determine the correct size for me?
Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements to our chart to ensure the classic or slim fit meets your preference.